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Technical Support

Contact Technical Support service by email or phone

By Email
By Phone
 
North America
Phone Number (800) 507-6268
Alternate Phone Number (800) 392-2873
Latin America and Caribbean
Hours: 8am to 8pm (EST)
Toll Free: +1-800-507-6268
and +1-800-392 2873

Email:

Video Technical Support:
Video-support@JCI.com
Access Technical Support:
Access-support@jci.com
Technical Training Inquiries:
latam.certificaciones@jci.com

Local Direct Dial Numbers

Argentina – Buenos Aires:
(+54-11-5199-3104)
 
Brazil – Sao Paulo:
(+55-11-3181-7377)
 
Chile – Santiago:
(+56-2-3210-9662)
 
Colombia – Bogotá:
(+57-601-344-1422)
 
Colombia – Cali:
(+57-602-891-2476)
 
Colombia – Medellin:
(+57-604-204-0519)
 
Costa Rica- National VOIP:
(+506-4000-1655)
 
Dominican Rep.- Sto Domingo:
(+1-829-235-3047)
 
El Salvador – San Salvador:
(+503-2136-8703)
 
Guatemala – Guatemala City:
(+502-2 268-1206)
 
Mexico – Mexico City:
(+52-55-8525-1801)
 
Panama – Panama City:
(+507-836-6265)
 
Peru – Lima:
(+51-1-642-9707)
 
Venezuela – Caracas:
(+58-212-720-2340)
 
USA - LATAM:
(1-561-229-1413)
Europe, Middle East and Africa
Hours: 8:00am to 6:00pm CET
Toll Free: + 800 CALLTYCO
(+ 800-2255 8926)
Direct: +31 475 352 722

Email:

Technical Post-Sales Inquiries:
Video-support@JCI.com
Technical Training Inquiries:
emea.training@tycoint.com
All license Inquiries:
sp-licensing-support@jci.com

Local Direct Dial Numbers

UK:
(+44 330 777 1300)
 
Spain:
(900 99 31 61)
 
Israel:
(+972-772 201 350)
 
Germany:
(0800 1806 757)
 
France:
(0800 90 79 72)
 
Belgium:
(0800 76 452)
 
Italy:
(+39-0230 510 112)
 
Bahrain:
((0)800-04127)
 
Ireland:
(1800943570)
 
Russia:
81080020521031
 
Denmark:
(+45-4494 9001)
 
Nordic:
(04494 9001)
 
Greece:
(00800-312 294 53)
 
UAE:
((0)800-03107123)
 
Turkey:
(00800-31923007)
 
Qatar:
((00) 800100841)
 
South Africa:
(+27 (0) 10 100 3292)
 
Kuwait:
((0) 22062915)
 
Oman:
((00) 80074364)
 
Lebanon:
01-426-801, new dial tone and then dial 8552343677
 
KSA
+9668008500509
 
Asia Pacific
Hours: 9am to 6pm CST (China Time) and 9am to 7pm IST (India Time)
Toll Free: + 800 CALLTYCO (+ 800-2255 8926)

Email:

Video Technical Support:
Video-support@jci.com
Technical Training Inquiries:
apac.training@jci.com
All license Inquiries:
sp-licensing-support@jci.com

Local Direct Dial Numbers

India:
+91-80-4199-0994
 
China:
+86-21-6163-8644
 
Australia:
+1-800-580-946
 
Oceania and New Zealand:
+64-9942-4004
 
Visit the American Dynamics Support Portal for a range of Technical Documentation: https://support.americandynamics.net

Technical Support - Faster

Support can only be granted to authorized installers. The TeamViewer button below allows you to share control of your computer and screen with the Technical Support team. If you require technical support, we recommend following these steps on the computer that you require assistance with.
  1. Click the following TeamViewer button and when prompted by your web browser, click the “Run” button
    • This will open a small TeamViewer window with the Tyco Security Products logo (example to the right)
  2. Call the Technical Support number for your region
  3. Provide the Technical Support team with the ID and Password from the TeamViewer window


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